FAQs
How do I book an appointment?
You can request an appointment at our Brooklyn Studio by visiting www.tonyhamawy.com or by emailing us at: info@tonyhamawy.com
What is the price range of your gowns?
Our Bridal Collection ranges from $2,200-$5,500 and up. We also offer custom gowns services, price upon request.
Do you make custom gowns?
We do, we will work directly with you to design and create the ideal dress you envision, Prices begin at $3,500. Rush service is available for custom gowns. Please contact us for more details.
What does "Made-To-Order" mean?
Made-to-order means that each gown is produced specifically for that bride. We don’t start making the dress until the bride has placed her order.
How many guests am I allowed to bring to my appointment?
We suggest that our brides bring 1-3 guests with them while viewing and selecting a gown. We’re always happy to accommodate more guests, but suggest fewer guests for a smoother process.
What sizes are your samples?
We have samples available in sizes 4-12. Please note that most try-on samples in our studio are in size 8.
How long will it take for my final gown to be ready?
Once your order has been placed, please allow 12 Weeks for your gown to be completed. Rush options are available for an additional charge, rushed fees may vary. Contact us for more info.
Do you offer alterations?
We do not offer alterations services at this time.
What is the return policy?
Bridal & Evening Wear:
Because our gowns are “Made to order”, our Bridal gowns are not eligible for returns and all sales are final sales.
Bridal Separates/Veils:
We are unable to accept returns. Please ensure that you are ordering the size that most closely fits your bride’s measurements by referencing the guide attached. We do not accept returns based on incorrect size ordered. If your item is damaged, we will gladly exchange your item as long as it is returned with tags attached, and within 3 days of receipt.
Lingerie:
We do not accept returns on Lingerie & all sales are final sales.
